Support

Last updated: October 1, 2026

FAQ

Frequently Asked Questions

Answers about devices, setup, usage, privacy, and your account. For plans, refunds, and billing, see the FAQ on the pricing page.

Lubi VPN has native apps for iOS (15.0 or later), Android (7.0 or later), macOS (12.0 Monterey or later), and Windows 10 (64-bit) or later. You can use one subscription across all your devices.
Choose a plan on the pricing page, create your account, then download the app for your device. Setup is one tap — no technical knowledge required. Sign in with your account and connect to a server to secure your connection.
Sign in to lubivpn.com and open Overview. It shows your current plan, its expiry date, how much high-speed data you have used this cycle, and the date your allowance resets. The Lubi VPN app also shows your remaining data.
Lubi VPN is optimized for Asia-Pacific with low-latency servers across the region, so you get fast, stable speeds for streaming, browsing, and downloads. Actual speed depends on your base internet connection and the distance to the server you select.
Lubi VPN is built for Asia and offers servers across the Asia-Pacific region, with support for English, Japanese, Korean, Traditional Chinese, and Simplified Chinese. Please note that Lubi VPN is not available for use in mainland China. We are continually expanding availability — if your country is not yet supported, we are working on bringing Lubi VPN to more regions soon.
Lubi VPN does not retain browsing content, full URLs, or traffic payloads. To operate and secure the service and prevent abuse, our servers may temporarily retain limited connection metadata, including a pseudonymous user identifier, IP address, and domain-level connection records; this data is generally retained for up to 90 days. We never sell, rent, or trade personal information. See our Privacy Policy for full details.
Use “Reset Password” on the login page. Enter your account email — the address you used at checkout — and we will send you a 6-digit verification code so you can set a new password.
Yes. Sign in, open Account Settings, go to Data & Privacy, and choose Delete Account. Your account and all associated data are permanently deleted, and this cannot be undone. An active plan is not refunded automatically, so if you want a refund, request it before deleting your account.
Email support@lubivpn.com. Typical response time is within 48 hours. Include your account email, the platform you are using (iOS, Android, macOS, or Windows), and a short description of the issue — screenshots or error messages help us diagnose faster.

Contact Support

If you need assistance with Lubi VPN, our support team is available to help.

For inquiries related to accounts, billing, subscriptions, or technical issues, please contact us at:

support@lubivpn.com

Typical response time: within 48 hours.

Account and Billing Support

For questions related to:

  • Account access
  • Subscription management
  • Billing issues
  • Refund requests

Please include the following information when contacting support:

  • Your account email address
  • The platform you are using (iOS, macOS, Android, Windows)
  • A brief description of the issue

Providing this information will help our support team assist you more efficiently.

Technical Support

If you experience technical issues while using the service, please provide:

  • Your device type and operating system version
  • The application version you are using
  • A description of the issue

Screenshots or error messages may help our support team diagnose the issue more quickly.

Service Information

Lubi VPN helps users establish secure internet connections, especially when using public Wi-Fi networks.

Our applications are available on multiple platforms and can be downloaded from the official download page:

Download Lubi VPN

Refund Requests

Refund eligibility and procedures are described in our Refund Policy.

For more information, please visit:

Refund Policy